Shipping Policy

At southmooncare.com, we are committed to providing our customers with a seamless and hassle-free shopping experience. To ensure that your order arrives in a timely and secure manner, we have partnered with USPS carrier.

1. Processing Time

• Orders placed before 12:00 PM EST will be processed the same business day
• Orders placed after 12:00 PM EST will be processed the next business day
• Processing typically completes within 1-2 business days
• No processing on weekends or holidays

2. Delivery Time

We do our best to ship your orders from our warehouses as quickly as possible. After your order has shipped, a shipping confirmation email will be sent to your email address.

3. Change of Delivery Address

• NO FEE for changing shipping address BEFORE we provide you the tracking number

4. Order Tracking

• Registered users: Track orders through your account
• Guest checkout: Use Order ID + Email to track orders

5. Order Cancellation

• Before shipment: Contact us immediately for full refund with no fees
• After shipment: Standard return policy applies

6. Shipping Details

• Order Cut-off Time: Daily at 12:00 PM EST
• Processing Time: 1-2 business days
• Shipping Time: 3-7 business days
• Total Delivery Time: 4-9 business days
• Shipping Country: United States
• Costs: Free shipping & No tax
• Note: Currently only support shipping to the contiguous United States